Container Tracking Application
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About
Red Sea Gateway Terminal (RSGT) is a leading international terminal operator, formed through a partnership between the Red Sea Gateway Terminal (Saudi Arabia) and MMC (Malaysia). As one of the top 10 container terminal operators globally, RSGT handles approximately 20 million TEUs annually with an equity-weighted throughput of over 10 million TEUs.
Business Challenges
- Lack of Real-Time Tracking: Customers, shipping lines, agents, and trucking companies lacked visibility into shipment status, leading to operational inefficiencies.
- Limited Vessel Schedule Visibility: Updated schedules were unavailable in real time, causing delays and inaccuracies in planning.
- Manual Invoice & Loading Ticket Process: Administrative workflows for generating invoices and loading tickets were manual, slow, and prone to errors.
- Inflexible Payment & Delivery Options: Transaction processes weren’t digitalized, reducing customer convenience and modern payment expectations.
- No Centralized Stakeholder Platform: Multiple stakeholder groups (shipping lines, agents, truckers, consignees) used fragmented communication methods, not one unified system.
Solution
We developed E-Track, a mobile-first and web-enabled app that offers:
- Consignment & Shipment Tracking: Real-time status updates for accelerated visibility.
- Minute-by-Minute Vessel Scheduling: Dynamic updates for more efficient planning.
- Digital Invoice & Loading Ticket Management: Automated generation and retrieval directly through the app.
- Seamless Payment & Delivery Options: Flexible, efficient alternatives integrated into the user interface.
- Unified Stakeholder Dashboard: A shared platform providing data access and insights across all operational roles.
The app is available on Android, directly referencing RSGT’s official presence in the Google Play Store Google Play.
Our Approach
Our Steps
Outcome
- Operational Efficiency: Reduced shipment delays and better resource utilization.
- Transparent Data Flow: Stakeholders gain real-time visibility into cargo movements.
- Lower Administrative Overhead: Eliminated manual paper processes, speeding up invoice/ticket handling.
- Enhanced Customer Experience: Built for accessibility, convenience, and control.
- Digital Transformation Anchor: Positioned RSGT as a forward-thinking, digitally mature port operator.
Frequently Asked Questions
How does container tracking software work for terminal operators?
E-Track provides real-time container status for shipping agents and truckers via web and mobile, with automated invoice generation on container release — eliminating manual billing delays.
What software do shipping terminals use for container visibility?
Port terminals use web and mobile tracking platforms like E-Track that connect shipping lines, agents, trucking companies, and consignees through a single real-time visibility layer.
How do port terminals automate invoicing for container releases?
By linking container tracking events to billing triggers — when a container is released, E-Track automatically generates and routes the invoice, cutting invoice processing time by 50%.
What technology powers real-time container tracking for Middle East logistics?
E-Track is built on a web and mobile stack with real-time event processing, serving RSGT's shipping agents and trucking companies across Red Sea gateway operations.
Selected Work
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